EFFECTIVE DATE: 3 SEPTEMBER 2026
Cancellation & Rescheduling Policy
Please read this information carefully before proceeding with an enquiry or booking.
Before payment
These owner-approved operating terms apply according to the confirmed tour format and form part of the booking terms. Review them before payment and retain the written booking confirmation.
Shared and Private Day Tour cancellation charges
The following charges apply to Shared Day Tours and Private Day Tours.
| Cancellation notice | Cancellation charge |
|---|---|
| 30 days or more before journey | 10% of total confirmed booking value |
| 15–29 days before journey | 30% of total confirmed booking value |
| 4–14 days before journey | 40% of total confirmed booking value |
| 1–3 days before journey | 60% of total confirmed booking value |
| On scheduled journey date / No-show | 80% of total confirmed booking value |
Private Multi-Day Tour cancellation charges
The following separate charges apply to Private Multi-Day Tours.
| Cancellation notice | Cancellation charge |
|---|---|
| 30 days or more before journey | ₹3,000 per night |
| 15–29 days before journey | 30% of total confirmed tour price |
| 4–14 days before journey | 40% of total confirmed tour price |
| 1–3 days before journey | 60% of total confirmed tour price |
| On scheduled journey date / No-show | 80% of total confirmed tour price |
Rescheduling
A standard rescheduling request should be made at least 15 days before the scheduled journey.
First rescheduling: If requested at least 15 days before the journey, there is no separate rescheduling fee. Any increase in the applicable tour price for the new date remains payable. The new date remains subject to availability and operational feasibility.
Second and subsequent rescheduling: Shared and Private Day Tours attract 10% of the confirmed booking value. Private Multi-Day Tours attract ₹3,000 per night. Any price difference applicable to the new date remains payable.
The new date is not confirmed until acknowledged in writing by M R Tour & Travels.
A rescheduling request received less than 15 days before departure does not carry an automatic right to free rescheduling and will be considered according to availability and the applicable cancellation terms.
Late arrival and no-show
For a Shared Day Tour, the shared vehicle cannot normally wait where delay would affect other guests, boarding, permissions, journey timing or the permitted programme.
Failure to report at the confirmed pickup point/time, failure to reach the agreed boarding point, or failure to travel on the booked date may be treated as a no-show. The applicable no-show cancellation charge is 80%.
Future booking adjustment
If a guest makes another Max Adventures booking within 6 months of cancellation, the cancellation charge may be eligible for adjustment against the new booking.
Where the original cancellation occurred more than 3 days before the journey, up to 100% of the applicable cancellation charge may be adjusted against the new booking.
Where the cancellation occurred from 3 days before the journey through the journey date, up to 50% of the applicable cancellation charge may be adjusted against the new booking.
This is not a cash refund. It applies to the cancellation charge and remains subject to new-date availability, the price applicable on the new date, the chosen tour format and operating feasibility.
Forest permission, route change and cancellation
Forest permission is subject to limited availability and applicable authority approval. For Shared Day Tours, the forest-permit programme is arranged when at least 9 guest slots are confirmed.
If the minimum shared participation is not reached, forest permission is unavailable, available permit capacity for the date is exhausted, or authority/operating conditions prevent the forest-permit programme, Max Adventures may operate an alternative Sundarban river and mangrove route that does not require forest permission.
Where such an alternative programme can reasonably operate, the route change will not automatically be treated as cancellation of the complete Day Tour.
Tuesday and cancellation
A Tuesday booking is not treated as cancelled merely because the permitted forest/sightseeing programme differs from another day, provided the confirmed Tuesday tour can reasonably operate.
Operator cancellation
If M R Tour & Travels is unable to operate the entire confirmed Max Adventures trip and cannot provide the confirmed service, the guest may choose either an available rescheduled date or a full refund of the amount received for the cancelled Max Adventures service.
Incidental expenses, separately booked third-party services and charges levied independently by banks or payment providers are not included in that refund unless expressly agreed or required by applicable law.
Force majeure
Severe weather, natural events, authority restrictions, strikes, road disruption or other circumstances beyond reasonable control may require a route change, postponement or cancellation. If the entire confirmed trip cannot operate, the operator-cancellation provision above will apply.
Refund processing
An accepted refund will be processed through the applicable payment method within a reasonable period, subject to normal bank or payment-provider processing time.
How to request cancellation or rescheduling
Contact the official Max Adventures WhatsApp number or email. Include the booking reference, guest name, travel date and requested action or new date. A cancellation/rescheduling request is treated as received when acknowledged through the official Max Adventures communication channel.
Do not send Aadhaar, passport or other government identification in an ordinary cancellation message.